Our Wonder Crafts offers handcrafted artworks, traditional Indian paintings, Pattachitra artworks, decorative products, mementos, statues, and other artisan-crafted products.

Each handcrafted Product may have its own character, texture, colour variations, brushwork, and other characteristics resulting from the human craftsmanship involved in its creation.

This Product Care & Authenticity Policy explains how Customers should care for their Products and provides information about the nature and authenticity of handcrafted Products sold by Our Wonder Crafts.

1. PURPOSE OF THIS POLICY

This Policy is intended to:

• Help Customers properly care for their Products;
• Preserve the appearance and condition of handcrafted Products;
• Explain natural variations associated with handmade craftsmanship;
• Explain how Product authenticity is represented by Our Wonder Crafts;
• Clarify the distinction between an original handmade Product and mass-produced reproductions;
• Provide Customers with reasonable guidance for long-term preservation.

This Policy should be read together with our Terms & Conditions, Refund, Return & Cancellation Policy, Shipping & Delivery Policy, and other applicable Website policies.

2. HANDCRAFTED PRODUCT CHARACTERISTICS

Many Products offered by Our Wonder Crafts are handmade, hand-painted, artisan-created, or individually finished.

As a result, reasonable variations may occur between individual Products.

These may include:

• Colour;
• Shade;
• Brushwork;
• Line thickness;
• Pattern;
• Texture;
• Surface finish;
• Shape;
• Dimensions;
• Decorative details;
• Minor natural imperfections.

Such characteristics are generally considered part of the handmade nature and individuality of the Product.

A handcrafted Product should not necessarily be expected to have the perfectly uniform appearance of a factory-manufactured Product.

3. COLOUR VARIATIONS

Actual Product colours may differ slightly from photographs displayed on the Website.

Differences may result from:

• Camera settings;
• Photography lighting;
• Editing and image processing;
• Monitor settings;
• Mobile-phone displays;
• Computer displays;
• Different colour profiles;
• Ambient lighting.

Therefore, minor differences between the Website image and the physical Product do not automatically indicate that the Product is defective or incorrectly represented.

4. PATTACHITRA AND TRADITIONAL ARTWORKS

Pattachitra and other traditional artworks may involve hand-drawn outlines, natural or traditional artistic techniques, hand-applied colours, decorative borders, and individually executed details.

Depending on the particular Product, variations in line work, colour application, texture, and decorative details may occur.

These variations may reflect the individual artistic process.

Customers should refer to the individual Product description for specific information about the artwork, materials, dimensions, and production method.

5. GENERAL CARE INSTRUCTIONS

To help preserve your Product, we recommend the following general precautions:

• Handle the Product carefully;
• Keep it in a clean and dry environment;
• Avoid excessive moisture and humidity;
• Avoid prolonged exposure to direct sunlight;
• Keep the Product away from excessive heat;
• Avoid placing the Product near water sources;
• Avoid contact with liquids;
• Keep the Product away from smoke, chemicals, and strong fumes;
• Handle framed artworks by the frame rather than the artwork surface where practical;
• Keep the Product away from children and pets where appropriate.

Specific care requirements may vary according to the material and construction of each Product.

Always follow any care instructions supplied with the individual Product.

6. PROTECTION FROM SUNLIGHT

Prolonged exposure to direct sunlight may cause fading, discolouration, deterioration of pigments, paper, fabric, wood, or other materials.

For long-term preservation, we recommend displaying artworks away from direct sunlight.

Where possible, Customers may consider suitable UV-protective glazing or framing for valuable or delicate artworks.

7. HUMIDITY AND MOISTURE

Excessive moisture or humidity may affect:

• Paper;
• Canvas;
• Wood;
• Natural fibres;
• Pigments;
• Adhesives;
• Frames;
• Other natural materials.

Customers should avoid storing or displaying Products in areas exposed to excessive moisture, condensation, water leakage, or persistent high humidity.

Products should not normally be cleaned using water unless the Product-specific care instructions expressly permit it.

8. CLEANING

Do not apply water, detergents, solvents, alcohol, chemicals, oils, sprays, or household cleaning products directly to an artwork unless specifically instructed by Our Wonder Crafts or a qualified conservation professional.

For dust removal, use a gentle, dry method appropriate to the Product.

Do not rub, scrub, scrape, or apply pressure to painted surfaces.

For valuable, antique, delicate, or heavily damaged artworks, professional conservation advice should be obtained before cleaning.

9. FRAMED ARTWORKS

Where an artwork is supplied framed, Customers should:

• Handle the frame carefully;
• Avoid lifting the artwork by delicate decorative elements;
• Ensure suitable wall mounting;
• Use appropriate hardware for the weight of the Product;
• Keep the artwork away from excessive moisture;
• Inspect hanging hardware periodically.

Customers are responsible for ensuring that the wall, mounting surface, hardware, and installation method are suitable for the Product's weight and dimensions.

Our Wonder Crafts is not responsible for damage resulting from improper installation or unsuitable mounting hardware, except where applicable law provides otherwise.

10. UNFRAMED ARTWORKS

Unframed paintings and artworks should be handled carefully by their edges where possible.

Avoid:

• Folding;
• Bending;
• Rolling unless specifically designed for rolling;
• Scratching;
• Pressing the painted surface;
• Exposure to moisture;
• Exposure to direct sunlight for prolonged periods.

If an unframed artwork is intended to be framed, Customers should consider using a professional framer experienced in handling artwork.

11. STORAGE

If a Product is not being displayed, store it in a clean, dry, temperature-stable environment.

Avoid:

• Damp areas;
• Direct sunlight;
• Excessive heat;
• Water exposure;
• Areas prone to insects or pests;
• Heavy objects placed on top of the Product;
• Tight or unsuitable packaging.

Where the Product was supplied with protective packaging, retain it where practical for future storage or transportation.

12. WOOD, NATURAL MATERIALS AND HANDCRAFTED COMPONENTS

Products containing wood or other natural materials may naturally develop minor changes over time.

These may include:

• Changes in colour;
• Minor surface variation;
• Grain variation;
• Small natural irregularities;
• Minor changes resulting from environmental conditions.

Such characteristics may be inherent to natural materials and do not necessarily indicate a manufacturing defect.

13. STATUES AND DECORATIVE OBJECTS

Statues, sculptures, decorative objects, and similar Products should be placed on stable surfaces appropriate for their size and weight.

Customers should:

• Avoid unstable locations;
• Avoid placing heavy objects on them;
• Protect them from accidental impact;
• Keep them away from excessive moisture where appropriate;
• Follow Product-specific care instructions.

Some Products may be fragile and should be handled accordingly.

14. ARTWORK LONGEVITY

The lifespan of an artwork depends on various factors, including:

• Materials;
• Pigments;
• Environmental conditions;
• Sunlight exposure;
• Humidity;
• Storage;
• Handling;
• Framing;
• Cleaning practices.

Our Wonder Crafts cannot guarantee a specific lifespan for a Product because environmental conditions and Customer handling are outside our control.

15. AUTHENTICITY OF PRODUCTS

Our Wonder Crafts aims to accurately represent the nature and origin of Products offered through the Website.

Where a Product is described as handmade, hand-painted, artisan-crafted, Pattachitra, or another specific craft form, that description is intended to communicate the characteristics and production method represented by the Product listing.

The exact production method, materials, and other relevant information may vary between Products.

Customers should refer to the individual Product description for specific information.

16. ORIGINAL HANDMADE ARTWORKS

Where a Product is represented as an original handmade artwork, it is intended to refer to a physical artwork created or finished through the described artistic process rather than a mass-produced factory reproduction.

However, the term "original" does not automatically mean that copyright or other intellectual-property rights are transferred to the purchaser.

Unless expressly agreed otherwise in writing, purchasing a physical artwork does not transfer copyright, reproduction rights, commercial rights, or other intellectual-property rights.

17. AUTHENTICITY AND CERTIFICATES

Where an authenticity certificate, artisan information, certificate of origin, or other documentation is supplied with a Product, the document will describe the information available for that particular Product.

Not every Product necessarily includes a separate certificate of authenticity.

The absence of a separate certificate does not automatically mean that a Product is not handmade or authentic.

Where a certificate is supplied, Customers should retain it with the Product for their records.

18. ARTISAN INFORMATION

Where information about an artisan, craft community, region, traditional technique, or artistic tradition is provided, such information is intended to describe the Product and its cultural or artistic context based on the information available to us.

Specific artisan information may not be available for every Product.

We will not knowingly misrepresent the identity, origin, or production method of a Product.

19. CULTURAL AND TRADITIONAL CRAFTS

Our Wonder Crafts may offer Products inspired by or created using traditional Indian artistic and craft traditions.

Traditional artistic styles may have developed over generations and may be practiced by many artists and artisan communities.

References to a traditional art form do not necessarily mean that Our Wonder Crafts owns that traditional art form or that a particular traditional style is exclusively associated with Our Wonder Crafts.

20. MASS-PRODUCED REPRODUCTIONS

Where a Product is handmade or hand-painted, it should not be assumed to be a machine-produced reproduction unless the Product description expressly states otherwise.

If a Product is a reproduction, print, digital print, decorative reproduction, or otherwise not an original handmade artwork, the Product description should identify it appropriately.

Customers should carefully review the Product description before placing an Order.

21. PRODUCT DESCRIPTION AND AUTHENTICITY

Customers should rely on the information provided on the individual Product page regarding:

• Product type;
• Materials;
• Dimensions;
• Production method;
• Handmade status;
• Framing;
• Included accessories;
• Quantity;
• Other relevant specifications.

If a Customer requires specific information before purchasing, they may contact Our Wonder Crafts before placing the Order.

22. CARE-RELATED DAMAGE

Our Wonder Crafts is generally not responsible for damage resulting from:

• Improper cleaning;
• Excessive moisture;
• Direct sunlight;
• Incorrect storage;
• Improper installation;
• Accidental impact;
• Unauthorized modification;
• Improper transportation after delivery;
• Use of unsuitable chemicals;
• Failure to follow supplied care instructions.

This does not limit any rights or remedies that cannot legally be excluded.

23. PROFESSIONAL CONSERVATION

For valuable, fragile, historic, or particularly delicate artwork, professional conservation advice may be appropriate.

Customers should consult a qualified art conservator before undertaking restoration, cleaning, repair, reframing, or other significant intervention.

Unauthorized restoration or modification may affect the condition and value of an artwork.

24. PRODUCT-SPECIFIC INSTRUCTIONS

Where specific care instructions are supplied with a Product, those instructions should take priority over these general recommendations where they differ.

Customers should read all care information supplied with the Product.

If you are uncertain about how to care for a Product, please contact us before attempting cleaning, repair, restoration, or modification.

25. AUTHENTICITY CONCERNS

If a Customer believes that a Product materially differs from the description provided on the Website regarding its stated authenticity, production method, or material composition, the Customer should contact us promptly.

Please provide:

• Order number;
• Product name;
• Description of the concern;
• Photographs;
• Supporting documentation, where relevant.

We will review the matter and respond appropriately.

26. AUTHENTICITY DOES NOT GUARANTEE MONETARY VALUE

Descriptions such as "handmade", "original", "traditional", "artisan-crafted", or "authentic" describe characteristics of the Product and should not be interpreted as a guarantee of:

• Investment value;
• Appreciation in monetary value;
• Resale value;
• Collectible value;
• Historical significance;
• Future market demand.

Our Wonder Crafts does not provide investment advice or guarantee future financial value.

27. PURCHASE AND OWNERSHIP

Ownership of a physical Product generally transfers according to the applicable sale and payment terms.

Ownership of the physical object does not automatically transfer:

• Copyright;
• Trademark rights;
• Design rights;
• Reproduction rights;
• Commercial licensing rights;
• Other intellectual-property rights.

Any transfer of intellectual-property rights must be expressly agreed in writing where legally permitted.

28. PHOTOGRAPHY AND REPRODUCTION

Customers may photograph Products they own for personal purposes.

However, commercial reproduction, resale of reproductions, mass production, publication, merchandising, or other commercial exploitation of protected artwork may require permission from the relevant rights holder.

29. CHANGES TO THIS POLICY

Our Wonder Crafts may update this Product Care & Authenticity Policy from time to time.

The updated version will be published on the Website with a revised "Last Updated" date.

30. CONTACT US

For Product care, authenticity, artisan information, or Product-related questions:

Our Wonder Crafts

Website: https://wondacraft.com/

Email: ourwondercrafts01@gmail.com

We recommend contacting us before attempting any cleaning, restoration, repair, or modification where you are uncertain about the appropriate care method.

31. IMPORTANT NOTICE

This Policy provides general Product-care and authenticity information.

Specific Products may require different handling or preservation methods.

Where a Product-specific instruction differs from this general Policy, the Product-specific instruction should be followed.

Nothing in this Policy is intended to exclude, restrict, or waive any consumer right or legal remedy that cannot legally be excluded, restricted, or waived.